Monday, April 18, 2016

18 April 2016: Website security changes

On 13 April 2016, our website went down for about 1 hour, unfortunately during the middle of the day.  On 18 April 2016, we implemented a recommended security fix which gave our website a new DNS (Internet location).  However, unknown to us, this also caused the website to be down until the new location was picked up by various Internet service providers (for future reference, a backup URL is, the same URL without www).  In hindsight, we should have implemented this change on a weekend.  We are sorry for any inconvenience.

On 20 April 2016, there were some lingering issues, which may cause some temporary down time.  They appear to be resolved, but we are monitoring.  If you get an error, please try clearing the cache / history, and try again (that works for us).  We are also considering some global changes to prevent these types of problems in the future, and speed up the website even during normal times.

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