Tuesday, February 3, 2015

3 February 2015: Our response to your emails

Typically, we respond to emails, particularly relating to ads, within 4 business hours, or 24 hours at the most.  If you don't get a response, please resend, because we make these emails our highest priority, but emails occasionally get lost.

It may take us up to a week to respond to emails about Cases of the Week, image contributions, textbook reviews and other correspondence, because we often have large amounts of these emails, and each email is carefully reviewed.  So for these emails, please be patient, but if you have not received a response within a week, please resend.

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